Impact of the Training of Teaching, Administrative, and Support Staff on Educational Quality

Abstract

This article aims to evaluate the perceptions of teaching, administrative and support staff regarding the impact of training processes on the educational quality of academic modality centers attached to Educational District 16-04, in the city of Bonao, Monseñor Nouel province, Dominican Republic. The methodological design follows a mixed-methods approach, structured sequentially with an explanatory and cross-sectional orientation. A sample of 150 participants was selected, including 107 individuals comprising principals, teachers, and guidance counselors, as well as 43 members of the administrative and support staff. Data collection was conducted through structured interviews with both groups; additionally, non-participant observation records and a document analysis sheet were employed.

The results revealed that training contributes to strengthening individual competencies and positively influences the efficiency of the educational process. Furthermore, the study highlights the importance of implementing sustainable strategies for professional development and ongoing training, integrating technological tools that enhance both educational management and instructional processes.

On the other hand, challenges were identified in terms of equitable access to training and the quality of the programs offered. Beyond technical and administrative aspects, the study underscores the relevance of fostering a sense of community and an organizational culture grounded in cooperation and innovation. Ultimately, the research emphasizes that continuous and comprehensive professional development is essential to ensuring inclusive, efficient, and high-quality education.